Privacy Policy

It covers three groups of people:

• Visitors to https://roundzo.com, including anyone who completes the free ops audit.
• Customers: the businesses that use Roundzo and the owners and managers who sign in to it.
• Staff of our customers, who receive and answer checklists over WhatsApp.

When a customer uses Roundzo to run checks with its own staff, the customer decides what is collected and why. We handle that information on the customer's behalf and on its instructions. If you are a staff member with a question about your information, your employer is the right first contact, and we will help them answer it.

From the free ops audit:

• Your name, email address, WhatsApp number and business name.
• Your answers to the audit questions.
• The page that sent you to the audit.

When you ask for a checklist template by email:

• Your email address and, if you give it, your business name.
• Which template you asked for.

From customers and their managers:

• Name, phone number and email address of people given access.
• Business details needed to set up the service: outlets, shifts, departments, checklists and standards.

From staff completing checks:

• Phone number and name, supplied by the employer.
• WhatsApp messages sent to the service's number, and the answers given to each step.
• Photos sent as proof, and the time they were sent.
• Location at the moment a check is submitted, where the employer has asked for location proof.

From everyone who uses the website or the app:

• Sign-in cookies that keep you logged in. We do not use advertising cookies.
• Privacy-friendly usage and page-speed statistics, such as pages viewed and load times.

• To run the service: send checklists, record answers, and show owners and managers what happened at each outlet.
• To read photos automatically, for example a temperature on a freezer display, and to flag photos that are unclear or readings outside the customer's limits.
• To send the audit report or checklist template you asked for, and to follow up on it.
• To keep the service secure, fix problems and improve it.
• To meet legal and accounting obligations.

We do not sell personal information, and we do not use customer photos or checklist answers for advertising.

Roundzo uses AI to read photos and to flag possible problems. The AI only flags. It never rejects a staff member's work on its own: a manager reviews each flag and decides.

We share information only with the services that help us run the product, and only as far as each needs:

• Meta, which delivers messages through the WhatsApp Business Platform.
• Supabase, which hosts our database and stored photos.
• Vercel, which hosts the website and app and provides usage statistics.
• Google, whose Gemini AI service reads photos, and whose email service sends our emails.

A customer can share a read-only report with someone outside its business, such as an auditor or franchisor. That is the customer's choice. We may also disclose information where the law requires it.

Some of these services process information outside India.

Customer records, including checks, photos and timestamps, are kept for as long as the customer's account is active, because the history is part of the service. When a customer leaves, we delete or return its records on request, unless the law requires us to keep them.

Audit responses and template requests are kept while they are useful for following up with you, and deleted on request.

You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information, where we are not required to keep it.
• Stop contacting you about the audit or the product.

These include your rights under India's Digital Personal Data Protection Act, 2023. You can reach us at admin@transergllp.com. If you are a staff member of one of our customers, please ask your employer first, since they control that information.

Information is encrypted in transit. Access to customer records is limited to the customer's own authorised users and to the people on our team who need it to support the service. No system is perfectly secure, and we will tell affected customers promptly if we learn of a breach involving their information.

Roundzo is a tool for businesses and is not meant for anyone under 18.

If we change this policy we will update the date at the top of this page. For significant changes we will tell customers directly.

Questions or requests about your information: You can reach us at admin@transergllp.com.